Diaload Refund Policy

Introduction: At Diaload, we strive to ensure satisfaction with our platform and services. This Refund Policy outlines the circumstances under which Diaload may issue refunds and the process for requesting a refund.

Subscription Refunds:

Trial Period: Diaload offers a free trial period for new users to explore our features. We encourage utilizing this trial to ensure the service meets your needs before subscribing to a paid plan.
Monthly Subscriptions: If you are not satisfied with our service, you can cancel your monthly subscription at any time. However, refunds for monthly subscriptions are typically not provided. We recommend cancelling your subscription before the next billing cycle if you decide that Diaload is not the right fit for your needs.
Annual Subscriptions: Customers who choose annual subscription plans are eligible for a refund if they cancel within the first 30 days of subscription. After this period, refunds are not typically provided, but you may cancel your subscription to prevent future billings.

Custom Engagements: For custom engagements, such as specialized testing services or bespoke feature development:

Refund Eligibility: Refunds for custom engagements will be considered on a case-by-case basis. If you are dissatisfied with the service received, please contact our customer support team within 14 days of project completion to discuss potential refunds or remediation.
Process: To request a refund for a custom engagement, please provide detailed reasons for dissatisfaction and any supporting documentation. Our team will review your request and work to resolve your concerns.

Non-Refundable Fees:

Certain fees, such as those for setup, customization, or special requests outside of standard subscription plans, may be non-refundable. We will clearly communicate any non-refundable fees at the time of purchase.

How to Request a Refund:

To request a refund, please contact our support team via support@diaload.com. Provide your account information, the reason for requesting a refund, and any relevant documentation. Our team will process your request and notify you of the outcome within a reasonable timeframe.

Changes to Refund Policy:

Diaload reserves the right to modify this refund policy at any time. We will notify customers of any significant changes to our policy. Continued use of our services after such changes constitutes consent to the new policy.

Contact Us: If you have questions or concerns about our Refund Policy, please contact us at the following:
10b, Odupitan Street Off Lasunwon Road, Ikorodu
+2348167500710
support@diaload.com