Privacy Policy

THIS DOCUMENT DESCRIBES THE PRIVACY PRACTICES THAT APPLY TO DIALOAD PLATFORM AND ITS APPLICATION, WHETHER MOBILE OR OTHERWISE AND ALL ITS SERVICES. PLEASE TAKE A FEW MINUTES TO READ THIS DOCUMENT BEFORE ACCESSING AND/OR CREATING A MEMBER ACCOUNT AND/OR USING OUR PLATFORM AND/OR MOBILE APPLICATION AND/OR SERVICES.

1. General

1. At Diaload, we prioritize your privacy. This policy outlines our commitment to safeguarding your personal data when using our services. This policy ensures compliance with both local and international privacy regulations.

2. Our Details

1. Diaload is a platform for developers and their associates to share, test, and improve applications before launching on major app stores.

2. Diaload is strictly a development tool and isn’t intended to replace mainstream app stores.

3. Our contact details are:
   Business name: Diaload Limited
   Address: 10b, Odupitan Street Off Lasunwon Road, Ikorodu

   Email: support@diaload.com | admin@diaload.com

3. Privacy Enforcement

1. This policy covers:

   1. Data collected during registration and usage of our platform.

   2. Data collected when you reach out to us.

2. This policy doesn’t apply to publicly available information or information shared by third parties.

4. Granting Consent

1. By agreeing to this policy, you grant Diaload the right to process your data for the purposes outlined.

2. Diaload is the primary controller of your data.

3. You can retract your consent anytime by deleting your account.

4. We will always handle your data in line with this policy.

5. By accepting this policy, you confirm that you’re of legal age or have the capacity to agree to these terms.

5. Data Collected by Us

1. We collect personal information to offer our services. This data isn’t shared with third parties unless publicly available.

2. “Personal Information” refers to data we collect during your interaction with our platform. 5.3 We collect:

   1. Registration data:
      Name. Email Address. Password.

   2. Automated data collection for security:
      IP Address. Browser Info. App details such as version, package name, and more.

3. We don’t store payment details.

4. We might verify the authenticity of the data you provide. Inaccuracies could lead to suspension or termination of your account.

6. Data Use

1. We use your data to offer our services, which includes verifying your identity, tailoring our services, processing payments, and ensuring compliance with laws and regulations.

7. Data Retention Period

1. Your data may be retained for up to one (1) year after account cancellation.

2. In certain situations, we might retain anonymized data for longer, especially if required by legal obligations.

8. Your Data Rights

a) Right to Obtain Information

Every Diaload user has the undeniable right to be fully enlightened about how their Personal Data is collected, used, and disclosed. This Privacy Policy is a testament to Diaload’s commitment to uphold this right. It is meticulously designed to provide you with a comprehensive understanding of our methods and motives behind handling your Personal Data. You’ll find details on the specific type of Personal Data we process, our intentions behind such activities, and methods to amend, restrict, or oppose the processing of your Personal Data. Furthermore, this document elaborates on the period we retain your data, the rigorous measures we take to ensure its security, and the avenues available to you should there be a perceived violation of your Personal Data.

b) Right to Access and Data Transfer

Whenever you feel the need to inquire about your Personal Data, simply drop us an email. Diaload promises to present this information in a systematic, universally recognized, machine-readable format. If technology permits, we can also facilitate transferring your data directly to another data manager, ensuring it doesn’t encroach on the rights of others.

c) Right to Data Rectification

Diaload acknowledges your right to accurate and up-to-date Personal Data. If you identify any errors or omissions in the Personal Data we hold, you are encouraged to approach us for corrections. While we strive to maintain an error-free database, it’s crucial that you alert us immediately should there be any inaccuracies or misrepresentations in your Personal Data.

d) Right to Restrict or Stop Processing

Diaload respects your prerogative to challenge or request the limitation or cessation of your Personal Data processing, especially if you believe it might infringe upon your foundational rights. We want to assure you that your Personal Data is only processed when it’s absolutely necessary for our service delivery or when we are bound by legal stipulations.

e) Right to Data Erasure

You can approach Diaload to delete your Personal Data once it’s deemed irrelevant to our initial collection purpose or after the duration highlighted in Section 7. While there might be instances where we proactively erase your Personal Data if we deem it superfluous, there could also be legal constraints preventing immediate erasure. However, once the retention period as outlined in Section 7 concludes, we pledge to address your deletion request without delay.

You have the right to request us the erasure of the Personal Data about you held by Diaload in any of the following cases:
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a)  If your Personal Data is no longer required for the purposes for which it is  collected or processed.
b) If you withdraw your consent on which the processing is based.
c) If you object to the processing or if there are no legitimate  reasons for us to continue the processing.
d) If your Personal Data is processed in violation of the provisions of this Privacy Policy and the legislation in force, and the erasure process is  necessary to comply with the applicable legislation and approved standards in this regard.

1. You have the right to withdraw your consent at any time, in  which case it must leave our Platform and App immediately and suspend the use of our Services and delete or destroy all copies to the App in its possession or control. If you withdraw your consent our Terms of Use and this Privacy Policy will terminate immediately.

2. In order to receive proper response on all requests about your Data Right referred to in this Section 8, you must send your request through our Application or by email to the following address: support@diaload.com.

9. Data Shared with Third Parties

1. Diaload strictly adheres to a policy where your Personal Information is neither shared, sold, exchanged, nor published with any third parties without your clear and unambiguous consent.

2. To optimize our platform’s utility and offer you an uninterrupted service experience, we might occasionally share specific personal details with entities we engage for various services, known as “Data Processors”. Diaload ensures that these third parties are bound by stringent agreements that restrict them from using your data beyond the services we’ve contracted them for.

10. Cross-Border Personal Data Transfer

1. We are a company legally incorporated and domiciled in the Federal Republic of Nigeria and provide our Services globally. Our Data centres are located in Chicago, IL, Coventry, UK, Sydney, Australia, Sofia, Bulgaria and Ficolo/Pori, Finland. We process and store your Personal Data in the Data centre closest to your location and/or a neighbouring Data centre if the closer one is not immediately available, however, our service providers (Processors) may process and store it in such countries and/or any place else.

2. We may transfer your Personal Data to the the Data centre locations at any time for due processing, and our Processors may process your Personal Data at any place else. You expressly accept and acknowledge that such country may not have the same data protection laws as your country or the country in which you initially provided your Personal Data. Notwithstanding, we will ensure that our Processors apply at least the basic data security standards so that your Personal Data remains undisclosed and secure.

3. By accepting this Privacy Policy, you expressly consent us authorization, under the terms and conditions set forth herein, to transfer your Personal Data to our Data centre locations and/or to our Processors servers located at its relevant countries if necessary to provide you with our Services.

11. EU Residents Transferable Data Details

1. If you are a resident of the European Union, or are located in the European Union, by accepting this Privacy Policy you give us your express consent to transfer your Personal Data to the Nigeria and to our data centre locations, as well as to any country outside the European Union where our Processors are located. You further expressly agree and acknowledge that the cross-border transfer of your Personal Data is necessary for the purposes of providing our Services to you and complying with our Terms of Use and this Privacy Policy.

12. Regulations Applicable to USA Residents

a) California Consumer Privacy Act (California Residents).
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We provide the following additional details regarding the categories of Personal Data about California residents that we have collected or disclosed in the past 12 months, in accordance with the California Consumer Privacy Act (CCPA), as described in this Section.
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We collected the following categories of Personal Data:
Identifiers, such as name, last name, contact information (email address) and online identifiers.  Personal Data, as defined in the California customer records law, such as name, last name, postal address, signature, and any other information that allows to identify a person individually.

Internet or network activity information, such as browsing history, online behaviour, and interactions with our and other websites, applications and systems;Geolocation data, such as device location and IP location; andInferences drawn from any of the Personal Data listed above to create a profile or summary about you, such as an individual’s preferences and characteristics.
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We collect this Personal Data from you and from other categories of sources: information received as part of routine card verification (fraud) checks; social networks; publicly available databases; and joint marketing partners, when they share the information with us.
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We share this Personal Data with our service providers, data processors, business partners, auditors, advisors and public or government authorities.
We disclosed the following Personal Data to third parties (such as our service providers, data processors, business partners, auditors, advisors and public or government authorities) for our operational business purposes.
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We do not “sell” Personal Data for purposes of the CCPA. For purposes of this Section about CCPA, “sell” means the disclosure of Personal Data for monetary or other valuable consideration but does not include, for example, the transfer of Personal Data as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.
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If you are a California resident, you may request that we:
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(i) Disclose to you the following information covering the 12 months preceding your request:
The categories of Personal Data we collected about you and the categories of sources from which we collected such Personal Data;The specific pieces of Personal Data  we collected about you;The business or commercial purpose for collecting Personal Data about you;The categories of Personal Data about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information.
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(ii) Delete Personal Data we collected from you.
We will respond to your request consistent with applicable law. Nonetheless, you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
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(iii) Requests about your Personal Data.
If you are a California resident, you may make a request for the disclosures described above or make a request to delete Personal Information we collected from you, by contacting us at:  support@diaload.com.
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As of January 1, 2023, the amendment approved in California to the CCPA, which will be renamed the California Privacy Rights Act (CPRA), will become effective. This amendment will add the rights to rectification and restriction of Personal Data that are already set forth in this Privacy Policy for all of our Users.
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b) California Online Privacy Protection Act (California Residents).
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The California Online Privacy Protection Act (CalOPPA) applies to any individual, entity or business operating websites that collect Personal Data from California viewers and/or consumers and/or users.
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The CalOPPA defines as “personally identifiable information” the following: first and last name;  physical address; email address; telephone number; social security numbers; details of physical appearance (height, weight, hair colour); contact information; and any other information stored online that may identify an individual.
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For the purposes of CalOPPA, we only collect the following “personally identifiable information” to provide you with our Services: first name, last name and email address.
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Pursuant to CalOPPA, we agree to the following:
-You may visit our Website anonymously.
-There is a link to this Privacy Policy on the footer of the homepage of our Website and our App.
-Our Privacy Policy link does include the word “Privacy'” and may easily be found on the footer of our homepage. It is titled “Privacy Policy” very clearly.
-You will be notified of any Privacy Policy changes on our Privacy Policy Page.
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c) Virginia Consumer Data Privacy Act (Virginia Residents)
This Act  will become effective on January 1, 2023.
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The Virginia Consumer Data Privacy Act (VCDPA) applies to individuals and companies doing business in Virginia or producing products or services directed to Virginia residents.
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La VCDPA defines Personal Data, any information that is linked or reasonably associated to an identified or identifiable natural person, but excludes de-identified data or publicly available information.
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The Personal Data we collect from users residing in Virginia is: first name, last name, email address and password, in addition to the information collected automatically, as described in Section 5 of this Privacy Policy.
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If you are a resident of Virginia, you have the right with respect to your Personal Data to request access to and correction of any inaccuracies in your Personal Data and to obtain a copy of your Personal Data.
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You may also ask us to delete your Personal Data, in which case we will exclude your Personal Data from our records and will not process or use such Personal Data for any purpose, except as otherwise provided by law
Virginia residents are also entitled to opt out of the processing of personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
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You may send us your request about your Personal Data to the following e-mail address:  support@diaload.com. We will respond to your request within 45 days of receipt.
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In compliance with the VCDPA, through this Privacy Policy, we inform the residents of Virginia as follows:
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-Purpose of processing your Personal Data;
-How you may exercise your rights, including how you may appeal our decisions about your Personal Data;
-Categories of Personal Data shared by us with third parties (Processors).
-Categories of third parties (Processors)
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By accepting this Privacy Policy you expressly agree that your Personal Data will be collected, processed and stored in accordance with this document.

Claims and Appeals Process
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If you believe that we have not complied with this Privacy Policy you may submit your request to support@diaload.com and we will respond within 45 days of receipt in accordance with the VCDPA.
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If you wish to appeal any decision we have made about your Personal Data, we will decide your appeal and respond to you within 45 days of receipt.
You also may file your complaint or appeal with the Virginia Attorney General’s Office at 202 North 9th Street, Richmond, Virginia 23219, Phone:  (804) 786-2071; or through the following website: https://www.oag.state.va.us/

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d) Colorado Privacy Act (Colorado Residents)
This Act  will become effective on July 1, 2023.
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The Colorado Privacy Act (CPA) applies to Colorado residents and companies doing business in Colorado. This Act protects the privacy rights and personal data protection rights of Colorado residents.
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In accordance with CPA consumer is defined as: “an individual who is a Colorado resident acting only in an individual or household context; and does not include an individual acting in a commercial or employment context, as a job applicant, or as a beneficiary of someone acting in an employment context”.
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Under the CPA, personal information (Personal Data) includes a Colorado resident’s first name or first initial and last name in combination with any of the following, when the data elements are not encrypted, redacted, or secured by any other method rendering the name or the element unreadable or unusable:
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-Social Security number;
-Driver’s licence number or identification card number;
-Student, military, or passport identification number;
-Medical information;-Health insurance identification number; or
-Biometric data (e.g., fingerprints, iris recognition, retinal scans) used to authenticate an individual when they access an online account.
Personal Data also includes:
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A Colorado resident’s username or email address, in combination with a password or security questions and answers, that would permit access to an online account; andA Colorado resident’s account number or credit or debit card number in combination with any required security code, access code, or password that would permit access to that account.
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Personal Data does not include information that is lawfully made available to the general public from government records or widely distributed media.
The Personal Data we collect from users residing in Colorado is: first name, last name, email address and password, in addition to the information collected automatically, as described in Section 5 of this Privacy Policy.
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If you are a Colorado resident, you have the following rights regarding your Personal Data:
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-The right to access any Personal Data about you collected by us.
-The right to have Personal Data collected from you that is incorrect or out of date corrected.
-The right to have Personal Data collected from you deleted,-The right to portability of Personal Data.
-The right to opt-out of data processing for targeted advertising, marketing, or profiling using your Personal Data.
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You may send us your request about your Personal Data to the following e-mail address:  support@diaload.com. We will respond to your request within 45 days of receipt.
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Claims and Appeals Process
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If you believe that we have not complied with this Privacy Policy you may submit your request to support@diaload.com and we will respond within 45 days of receipt in accordance with the CPA.
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If you wish to appeal any decision we have made about your Personal Data, we will decide your appeal and respond to you within 45 days of receipt.
You also may file your complaint or appeal with the Colorado Attorney General’s Office at Colorado Department of Law, Ralph L. Carr Judicial Building, 1300 Broadway, 10th Floor, Denver, Colorado 80203, Phone (720) 508-6000; or through the following website: https://coag.gov/ .
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Children’s Online Privacy Protection Act.
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The Children’s Online Privacy Protection Act (COPPA) is intended to prevent  websites, apps and any online marketers from targeting children with deceptive campaigns that extract Personal Information from children.
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For purposes of COPPA, we represent that:
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1. Our Website, App and Services are not provided and do not exist for a commercial purpose to children under the age of 13;

   • We do not in any way collect, any Personal Data from children under the age of 13 through our Website and App;

   • We do not provide our Services to other websites or mobile application by collecting information from users of websites or mobile applications that are directed to children; and

   • We do not process, use, share, store, maintain, and/or disclose any Personal Data from children under 13.

2. ‍
   If you are a parent or guardian who has discovered that your child under the age of 13 has submitted Personal Information to us, please notify us at: support@diaload.com. We will promptly delete the information submitted by your child under 13 from our records, once we receive such notification.
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   Controlling the Assault of Non-Solicited Pornography And Marketing Act of 2003 (CAN-SPAM Act).
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   The Controlling the Assault of Non Solicited Pornography and Marketing Act of 2003 (CAN-SPAM Act), is a U.S. federal law  regulating  “commercial e-mail” which applies to any individual, entity or business that engage in any advertising/marketing of products or  services via e-mail.
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   The CAN-SPAM Act sets forth the rules and requirements for commercial email and gives recipients the right to prevent or stop the sending of commercial or marketing emails to them.
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   We collect your name and last name and  email address, so we can:
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   • Send information, respond to inquiries, and/or other requests or questions.

   • Process your requests about our Services and to send information and updates pertaining to thereon.

   • Send you additional information related to our Services.- Market to our mailing list or continue to send emails to you after any transaction.

   • Email you free information and advertising certain Services we offer.

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   In compliance with CAN-SPAM Act, we agree to the following:
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   • We will not use false or misleading subjects or email addresses.- We will identify the email message as an advertisement in some reasonable way.

   • We will include our business mailing address and/or physical address in our emails.

   • We will monitor third-party email marketing services for compliance.

   • We will honour opt-out/unsubscribe requests quickly.

   • We will allow Users to unsubscribe by using the appropriate link at the bottom of each email.

   How to unsubscribe to our emails:
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   If at any time you would like to unsubscribe from receiving future emails, you may email us at support@diaload.com or follow the instructions at the bottom of any email you receive from us and we will promptly remove you from future correspondence(s). If you experience any problems unsubscribing, please email us to that email address listed here and we will promptly handle your removal.

13. Data Security

1. At Diaload, we prioritize the privacy and confidentiality of your Personal Data. We’ve implemented robust physical, electronic, and administrative security measures to prevent unauthorized or illicit access by third parties to your Personal Data.

2. Our privacy practices encompass:

   1. Continual review and refreshment of our security policies and controls, adjusting as technology evolves to ensure perpetual data protection.

   2. Instituting and maintaining technical and organizational security measures that shield the Personal Data we handle from unauthorized access, modification, exposure, loss, or annihilation.

   3. Routine audits of our platform’s security protocols, with third-party experts examining our security measures against global benchmarks. These evaluations fortify our security stature.

3. Despite our meticulous security precautions, if a breach occurs that potentially jeopardizes your Personal Data, we commit to promptly informing you and any other impacted entities about the breach.

4. Diaload safeguards your Personal Data in a high-security data center, conforming to strict security controls, measures, and protocols to preserve the confidentiality of your data.

   While we exert our utmost efforts to ensure data privacy, it’s acknowledged that no online transmission can be entirely secure. Hence, always ensure your data remains inaccessible and undisclosed to unauthorized entities. We cannot be held accountable for damages or losses resulting from data breaches, tampering, copying, misuse, or other unauthorized actions.

5. Diaload has stringent measures to secure your Personal Data and shield it from unauthorized access. Should we suspect any illicit activities such as hacking or data tampering, we pledge to notify you immediately.

6. Our security measures encompass:

   1. Data Encryption: We encrypt all data during transit. Specific fields, when feasible, are encrypted while at rest using industry-standard cryptographic tools like TLS Encryption. All backups are encrypted comprehensively. Data in motion is encrypted, either via HTTPS/SSL or by other suitable technical methods, ensuring data protection during electronic transfers and while stored on our servers.

   2. Periodical Data Review: Regular assessments of our data collection, storage, and processing practices, complemented by physical security protocols, deter unauthorized system access.

   3. Anti-Virus Software: We utilize up-to-date anti-virus solutions to fend off viruses, worms, and other malicious software that could compromise data security.

7. Our commitment to safeguarding your Personal Data’s privacy and confidentiality persists for the duration specified in Section 7.

14. Data Disclosure

1. Occasionally, we might be legally obligated to release your Personal Data following court orders, subpoenas, search warrants, or regulations.

2. Your Personal Data may also be disclosed to third parties if deemed essential for our property and rights protection, to ensure someone’s health, safety, or compliance with laws, court orders, or other legal processes.

3. We collaborate with law enforcement to address violations of our Terms of Use or this Privacy Policy. Your Personal Data may be disclosed without a subpoena in situations involving suspected illegal activities. Nonetheless, we respect your privacy and will not disclose your Personal Data without a legal directive, unless we believe there’s an imminent threat or potential illegal or fraudulent activities.

4. By engaging with Diaload, you expressly consent to the possible disclosure of your Personal Data as detailed in this Privacy Policy and in alignment with applicable laws or regulations.

15. Chat Privacy

1. Diaload ensures your privacy when using our Chat features, in line with Section 13. However, Chat usage is subject to the Acceptable Use Rules specified in our Terms of Use.

2. We reserve the right to remove or block any prohibited content or information shared by users on our Chat platform.

16. Notifications and Emails

1. Diaload periodically sends updates, advertisements, and important notifications via email. While you can opt out of promotional emails, certain security-related emails are mandatory.

2. Users can manage push notification preferences through our platform. These notifications can be about various platform updates or specific applications.

3. We may send push notifications during chat updates or when utilizing other platform functionalities.

4. By accepting this Privacy Policy, you agree to receive our emails, push notifications, and other alerts.

17. Cookies

1. Diaload employs Cookies to enhance user experience. Cookies, small text files stored by browsers, allow our platform to recognize users and offer personalized features.

2. By interacting with Diaload, you agree to our use of Cookies as described. If you disagree with our Cookie usage, please refrain from using our platform.

3. Diaload uses Cookies to:

   1. Recognize users on our platform.

   2. Monitor login activities.

   3. Store user preferences and provide customized services.

   4. Ensure account security and protect our platform. e) Analyze platform performance.

18. Policy Updates

Diaload may modify this Privacy Policy as detailed in our Terms of Use. Any changes will be communicated via email.

19. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the Republic of Nigeria. For disputes, refer to Sections 18 and 19 of the Terms of Use.

20. Contact Diaload

For inquiries, feedback, or complaints about this Privacy Policy, please email us at support@diaload.com, and we will acknowledge your message promptly.